Start with your own desk.
The fastest way to understand what is possible is to hand over your own admin first. Ask one question of every task you do: how can AI do this for me?
Daily brief
Calendar, priorities and overnight email read and summarised before I am at my desk.
Email triage agent
Every email read and categorised, invoices routed to the books, and a short list of what actually needs me.
Wispr Flow
Speak instead of type. You talk around three times faster than you type, so briefs, emails and prompts get dictated in a fraction of the time.
Recruitment
Applicants screened and shortlisted, then a private, personalised offer page built for the exact person you want to land.
This is the work an EA or a VA would do. That is the point. Replace the EA with Claude.
The books, reconciled overnight.
The back office is the easiest place to prove the value, because the rules are already written down. This is the job every owner hates and every bookkeeper charges for.
AI bookkeeper
Accounts and emails read, categorised and shipped straight to the accounting software. Bank transactions matched and coded in Xero and MYOB: cleaning invoices, loan interest, rental income, GST refunds.
Runs on a schedule
Across multiple entities, every weekday morning, before anyone is at a desk.
Meet Penny.
Property management is phone calls and repeatable process, and both are now automatable. Penny is an AI voice agent that runs our storage facilities without ringing the team.
Penny AI
Answers every enquiry call, quotes and books units, chases arrears and calls the waitlist back. Day or night.
Leasing process flow
The application to ingoing steps closed up end to end, so nothing sits waiting on a person.
Voice agents
Inbound and outbound calls handled, with only genuine exceptions reaching the team.
What began as our own tool is becoming a product. Penny is going to market to storage operators.
Offers and agreements, without the re-typing.
Sales admin is where agents lose their selling time. Structure the process once and it runs itself, so the agent stays in front of people.
Offer form
Link texted to the purchaser. All data captured the same way. Data compiled in the author dashboard, and vendor reporting easily completed.
Sole agency flow
The agreement process as a structured, guided flow, with all administrative steps completed up to booking photos. Same standard every time, whoever is running it.
